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If parts of your touch screen are working while other parts are malfunctioning but you can still use your phone to a certain point, even if it is difficult, especially if the touch screen diagnostics test fails indicating a likely hardware problem, I DO NOT recommend performing a hard reset on your cell phone and this is why. Here is what I did and what I found: - As the screen was not working, I used an USB On The Go adapter to connect an external mouse to get to the phone. May 11, 2020. I have found and fixed the bug, and I want to share it with you. How To Resolve Samsung SM-J701F (J7-NXT) After Update Android Pie 9 "Touch Not Working" Problem. Samsung J7 2016, j7 pro, j7 prime and j7 max touch not working after update or touch replacement. -After that, plug -in the mouse to your OTG cable. In this video tutorial, I am gonna show you. Just Follow me. 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